Yalla Syria
Yalla Syria

Privacy Policy

Last updated: October 2026

1. Who We Are

Yalla Syria is operated by Yalla Entertainment FZE, a company registered in the United Arab Emirates. We provide a booking platform for tourism, hospitality, and medical services in Syria. For the purposes of data protection laws (including the UAE Personal Data Protection Law), Yalla Entertainment FZE acts as the Data Controller for the personal information you provide on this website.

2. What Data We Collect

  • Identity & Contact Data: Name, email address, phone number (required for some accounts), and country of residence.
  • Booking Data: Details of the services you book, dates, special requests, and preferences.
  • Transaction Data: Records of payments made. (Note: We do not store full credit card numbers. Payments are either processed by a secure third-party gateway or arranged via manual bank transfer).
  • Technical Data: IP address, browser type, and usage patterns collected via cookies to improve our platform.

3. How We Use Your Data

We use your data strictly to fulfill our contractual obligations and operate the platform:

  • To process and manage your bookings.
  • To share your contact details with the specific business you are booking (so they can prepare for your arrival).
  • To send you booking confirmations, updates, and support messages.
  • To prevent fraud and ensure platform security.

We do not sell your personal data to third parties.

4. Who We Share Data With

  • Business Partners: The hotel, tour guide, or service provider you are booking. We only share what is necessary for them to fulfill your booking.
  • Service Providers: Third-party email providers (for sending receipts) and payment gateways (if applicable) that help us operate.
  • Legal Authorities: If required by UAE law or international legal processes.

5. Data Retention

We retain your personal data for as long as your account is active, or as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Booking records are typically kept for 5 years for tax and legal purposes.

6. Your Rights

Depending on your location (UAE, EU, or elsewhere), you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your account and data (subject to legal retention requirements).
  • Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at privacy@yalla-syria.com. We will respond within 30 days.

7. Security

We use industry-standard administrative and technical safeguards to protect your data. Our database is encrypted, and passwords are stored using one-way cryptographic hashing. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Contact Us

If you have any questions about this policy or your data, please contact:
Yalla Entertainment FZE
Email: support@yalla-syria.com
Location: United Arab Emirates